UK Mainland Delivery

Fast Delivery
We aim to deliver in two working days, or on your preferred date of delivery, however we cannot guarantee your chosen day or the speed of our deliveries, please allow 1-5 working days for your delivery.

Free Delivery
Currently all orders with a value over £500.00 qualify for free delivery to the UK mainland. The standard delivery charge that applies for all orders under £500.00 is £50.

Delivery Options
For other delivery options please e-mail (shop@easyfloorstore.co.uk) or call (0118 336 0575). Our customer service team can advise you on alternative shipping arrangements and their charges.

Delivery Process
To keep you informed throughout the entire delivery process, when we receive your order you are sent an e-mail order confirmation, followed by a notification of dispatch when your order has left our warehouse. You may also get SMS updates by the courier company.

How your order is delivered
Deliveries are made ‘kerbside’. Handling the goods is the responsibility of the recipient of the goods. When making a large order we advise to plan ahead and arrange a second pair of hands to help if you are receiving lots of boxes, especially if your order is for a room not on the ground floor. Please note: This applies to flats, tower blocks, high rises etc.

Missing Items
If for any reason your order did not arrive within 1-5 working days, please contact us straight away. If after a couple of days your order has still not reached you, we will investigate and, if necessary, send you some new items to replace the ones you have not received.

Failed Deliveries
If your order arrives as arranged but we are unable to deliver because there is nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 hours before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.

| Condition of Goods

Faulty Goods
If you have faulty, missing, or incorrect goods then please contact a member of our customer service team via e-mail (shop@easyfloorstore.co.uk) or phone (0118 336 0575).

In the unlikely event that any of the items in your order are faulty, you have 3 days after delivery to let us know. We will ask you to return the damaged or faulty goods to us straight away. Shipping charges on returned items are at the customer’s expense and we do not accept responsibility for goods lost or damaged in transit.

Missing or Damaged Goods
If you find that any items in your order from Easy Floor Store have been lost or damaged in transit, please make sure that this is noted down on the carrier’s delivery note and contact us immediately.
Please note: We cannot accept claims for missing or damaged goods after the carrier has left the delivery address, unless they have been signed for as damaged or missing.

Your responsibility
You, the customer/recipient of your purchased goods must check that all flooring products are in perfect condition before using them.

Easy Floor Store cannot accept any claims for damaged, faulty, or mis-described items once they have been used or fitted. Such use or fitting shall be taken as proof that the buyer or his agent has accepted that the goods are in perfect condition.

You must accept full responsibility for the suitability of the items ordered for the purpose to which they are used.

  1. Our returns and Cancellation Policy
    Here at Easy we pride ourselves in supplying top quality goods at great value. However, sometimes projects do not go to plan or we change our minds. Here are our jargon-free terms for Returns and Cancellations.

| Your right to cancellation or return of your purchase and leftovers.

We will be happy to issue a refund on receipt of goods in an unopened, unused, and undamaged condition. See Below:
Change of Mind (within 14 days of the delivery date)
If you change your mind, you can cancel your order up to 14 days after the day of delivery with the return of goods back to Easy Floor Store at your expense. A restocking fee will be applied (20%).

Change of Mind (after 14 days of the delivery date)
After 14 days we can still refund or exchange your goods, but you will be charged up to 40% restocking fee (restrictions apply).

Faulty Goods
If your order arrives with a manufacturing fault, report this within 48 hours and we will make all the necessary arrangements to have the goods replaced without cost to you.

How to return your purchase
1. Please contact us via e-mail (shop@easyfloorstore.co.uk) or phone (0118 336 0575) to start the returns process
2. Our customer service team will supply you with a returns number.
3. Send the goods back to the Easy Floor Store returns address: Address will be specified.
Once the goods have been received, we will start the process of refunding you using the details provided at purchase.

Your responsibilities when returning your order
• You are responsible for arranging courier transport and for the safe return of goods (making sure they are well protected).
• Costs for damaged goods will be taken from the total amount refunded.
• Please remember, in all situations where there is no manufacturing fault, you are responsible for returning the goods to us, at your expense, in complete, unused, and in “as new” condition and within 30 days of purchase.

Products that cannot be returned
• Unfortunately, we cannot accept returns for products which are bespoke, made to your specifications or cut from a roll unless they are faulty.
• We cannot except returns of any ACCESSORIES.

When we have the right to decline your return request
In some circumstances we may refuse your return, with the following reasons.
• If you no longer want an item (e.g., because it is the wrong size or colour) unless you bought it without seeing it.
• Goods and Services worth £100.00 or less.

Failed Deliveries
If your order arrives as arranged but we are unable to deliver because there is nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 hours before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.