Returns

Here we try to make everything as Easy and hassle free as possible, but still often restricted by the suppliers/manufacturers policies. Often those policies influenced by batch production and matching capacity of the older returned products with the new batches (particularly important for tiled products). So please see below generic and brand by brand return policies:

If you changed your mind or there was a change in your circumstances return type or the entire order after the goods have been delivered to you:

• Within 14 days for flooring & 7 days for tiles on unopened, unused, undamaged packs.
  For a refund: 20% re-stocking fee applies plus any transport costs
• For a credit: 100% store credit, transport expenses likely also to applied, but sometimes we can avoid it.
• Unfortunately, no returns accepted on perishable items – like cement bags, grouts, adhesives. (Effectively anything in paper bags that can be badly affected by moisture, damp environment).
• Also, No returns accepted on Accessories like T-bars, Ramps, Trims, Underlay, Etc.
• Also, no returns accepted on any of the special-order items (please check on product description page or message us to check if unsure; if then item is a special order, we always check with you first before processing it)

Return of unused packs that are unopened and not damaged can be easily returned to us on the following basis:

• Woodpecker – within 120 days from delivery date for a full refund or store credit less transport costs (if applicable).
• EFS – within 30 days from delivery date for a full refund or store credit less transport costs (if applicable).
• V4 – within 30 days from delivery date for a refund less re-stocking fee 20% or in full for store credit less transport costs (if applicable).
• Berry Alloc – most of Berry Alloc product lines are special order and therefore are non-returnable apart from the listed below:

- Selected colours from Cadenza Range stocked in Reading store.

• Moduleo – within 30 days from delivery date for a refund less re-stocking fee 40% or in full for store credit less transport costs (if applicable).
• Quick-Step / Elka – within 30 days from delivery date for a refund less re-stocking fee 40% or in full for store credit less transport costs (if applicable).
• Firm Fit – within 30 days from delivery date for a refund less re-stocking fee 20% or in full for store credit less transport costs (if applicable).
• Minoli – within 14 days from delivery date for a refund less re-stocking fee 20% or in full for store credit less transport costs (if applicable).
• Floor & Wall – within 14 days for a refund less re-stocking fee 20% or in full for store credit less transport costs (if applicable).