Delivery, Returns and Exchanges

Delivery

  • Currently we offer standard (palleted kerbside delivery typically within 2-4 working days Mon-Fr) FREE delivery options available on orders over £750 (£500 on selected brands/lines) on flooring and over £1000 on tiles inclusive of VAT.
  • Click & Collect service available on selected lines/brands only if you are ok to collect from us.
  • Special order products likely to take longer (please check with us).
  • If order value below free delivery threshold then flat rates apply of £48 for flooring & £80 for tiles for standard delivery. Excludes Accessories ordered on its own.
  • Minimum order for accessories is £300 plus delivery charge
  • Express (1-2 days) available at extra charge on certain lines, Weekend deliveries available at extra charge on certain lines & Premium White Glove Service (bring goods into property) deliveries are possible available at extra charge on certain lines.
  • Most items would be delivered from the supplier’s warehouse and handled within 1-2 days and delivered within 2-4 days working days.
  • Important note: if we are fulfilling Best Prise Promise Price Match, we may not be able to apply the above rates, FREE delivery thresholds and other aspects of this T&C.

Returns

Here we try to make everything as Easy and hassle free as possible, but still often restricted by the suppliers/manufacturers policies. Often those policies influenced by batch production and matching capacity of the older returned products with the new batches (particularly important for tiled products). So please see below generic and brand by brand return policies:

If you changed your mind or there was a change in your circumstances return part or the entire order after the goods have been delivered to you:

  • Within 14 days for flooring & 7 days for tiles on unopened, unused, undamaged packs.
    For a refund: 20-40% re-stocking fee applies depending on brand plus any transport costs
  • For a store credit (brand exclusion applies, please see below individual brand policies): 100% store credit, transport expenses likely also to applied, but sometimes we can avoid it.
  • Unfortunately, no returns accepted on perishable items – like cement bags, grouts, adhesives. (Effectively anything in paper bags that can be badly affected by moisture, damp environment).
  • Also, No returns accepted on Accessories like T-bars, Ramps, Trims, Underlay, Etc.
  • Also, no returns accepted on any of the special-order items (please check on product description page or message us to check if unsure; if the item is a special order, we always check with you first before processing it)

Return of unused packs that are unopened and not damaged can be easily returned to us on the following basis:

  • EFS (our house brand) – within 30 days from delivery date less 20% re-stocking fee or 100% store credit less transport costs (if applicable).
  • Woodpecker – within 30 days from delivery date less 20% re-stocking fee or 100% store credit less transport costs (if applicable).
  • Ted Todd – within 30 days from delivery date less 20% re-stocking fee.
  • Floorify – within 30 days from delivery date less 20% re-stocking fee.
  • Berry Alloc – All of Berry Alloc wood flooring product lines are special order from Europe and therefore are non-returnable.
  • Invictus – within 30 days from delivery date for a refund less re-stocking fee 40% less transport costs (if applicable). No store credit option available.
  • Brampton Chase – within 30 days from delivery date for a refund less re-stocking fee 25% less transport costs (if applicable). No store credit option available.
  • Moduleo – within 14 days from delivery date for a refund less re-stocking fee 40% less transport costs (if applicable). No store credit option available.
  • Quick-Step / ELKA – within 30 days from delivery date for a refund less re-stocking fee 40% or in full for store credit less transport costs (if applicable).
  • Minoli – only while the same batch still available within 7 days for refund less re-stocking fee 25% or in full for store credit less transport costs (if applicable).
  • Floor & Wall – only while the same batch still available within 7 days for a refund less re-stocking fee 25% or in full for store credit less transport costs (if applicable).