Terms & Conditions

Thank you for choosing Easy Floor Store.
Much in the way we want to make it easy for you to purchase great value flooring products, we also want to make these areas of our website easy to use and without any confusing jargon.

By accessing any areas of easyfloorstore.co.uk the user acknowledges the notices, and agrees to the terms and conditions, set out below. Easy Floor Store (“Easy”, “Company”, “we”, “us”, “our”) owns and operates the easyfloorstore.co.uk web site. When we receive an internet order you will always get an e-mail from Easy Floor Store confirming your order placed on our website.

We try our best to process all the orders within a reasonable time frame and according to the delivery options of your choice. If, however, goods cannot be mailed within a reasonable time we will e-mail you to advise you of this and, if there is to be a delay, determine if you wish to continue with the transaction or offer you the opportunity to cancel your order.

  1. Modification of these conditions
    These conditions may be modified or varied. Easy Floor Store will not be deemed to accept any other conditions do not waive any of these conditions by failing to object to provisions contained in any purchase order or other communications from the Buyer. No person has authority on behalf of the Company to vary any conditions except by a written variation signed by a director or the company secretary.
    1.1. Easy only accept orders after the goods purchased online have been delivered. The processing of payment and acknowledgement of an online order DO NOT constitute a legally binding contract.
  2. Validity of quotations
    Quotations from the Company are stated to be open for such time as may be specified in each such quotation and provided it is not withdrawn by the Company in such period it remains capable of acceptance. No binding contract will be created by the acceptance by the Buyer of the Company’s quotation until notice of such acceptance has been given in a purchase order and has either been signed by the Company’s duly authorised representative or the Company has indicated to the Buyer orally or in writing its acceptance of such order.
  3. How these conditions apply
    If the Buyer places an order with the Company without requesting a quotation from the Company or before such quotation has been provided, all deliveries carried out in satisfaction of such order will be subject to these conditions.
  4. Prices
    Unless otherwise agreed in writing all orders are executed subject to prices and any relevant discounts ruling at the date of receipt of the order and any price list of the Company whether published or not will not affect the right of the Company to charge for Goods in accordance with this clause. All prices are subject to the addition of Value Added Tax at the appropriate rate. Payment of the Price quoted, and the VAT must be paid at sale, prior to delivery arrangements being made.
  5. Our right to adjust rates & prices
    In the event of termination, variation, or suspension of a contract on the Buyer’s instruction or by lack of instruction, the contract price will be adjusted to reflect the additional costs incurred by the Company. Where a price per unit has been quoted and the Buyers requires a smaller number of units to be delivered than those quoted for, the Company reserves the right to adjust the rates of prices applicable thereto.
  6. Delivery

UK Mainland Delivery

Fast Delivery
We aim to deliver in two working days, or on your preferred date of delivery, however we cannot guarantee your chosen day or the speed of our deliveries, please allow 1-5 working days for your delivery.

Free Delivery
Currently all orders with a value over £500.00 qualify for free delivery to the UK mainland. The standard delivery charge that applies for all orders under £500.00 is £50.

Delivery Options
For other delivery options please e-mail (shop@easyfloorstore.co.uk) or call (0118 336 0575). Our customer service team can advise you on alternative shipping arrangements and their charges.

Delivery Process
To keep you informed throughout the entire delivery process, when we receive your order you are sent an e-mail order confirmation, followed by a notification of dispatch when your order has left our warehouse. You may also get SMS updates by the courier company.

How your order is delivered
Deliveries are made ‘kerbside’. Handling the goods is the responsibility of the recipient of the goods. When making a large order we advise to plan ahead and arrange a second pair of hands to help if you are receiving lots of boxes, especially if your order is for a room not on the ground floor. Please note: This applies to flats, tower blocks, high rises etc.

Missing Items
If for any reason your order did not arrive within 1-5 working days, please contact us straight away. If after a couple of days your order has still not reached you, we will investigate and, if necessary, send you some new items to replace the ones you have not received.

Failed Deliveries
If your order arrives as arranged but we are unable to deliver because there is nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 hours before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.

| Condition of Goods

Faulty Goods
If you have faulty, missing, or incorrect goods then please contact a member of our customer service team via e-mail (shop@easyfloorstore.co.uk) or phone (0118 336 0575).

In the unlikely event that any of the items in your order are faulty, you have 3 days after delivery to let us know. We will ask you to return the damaged or faulty goods to us straight away. Shipping charges on returned items are at the customer’s expense and we do not accept responsibility for goods lost or damaged in transit.

Missing or Damaged Goods
If you find that any items in your order from Easy Floor Store have been lost or damaged in transit, please make sure that this is noted down on the carrier’s delivery note and contact us immediately.
Please note: We cannot accept claims for missing or damaged goods after the carrier has left the delivery address, unless they have been signed for as damaged or missing.

Your responsibility
You, the customer/recipient of your purchased goods must check that all flooring products are in perfect condition before using them.

Easy Floor Store cannot accept any claims for damaged, faulty, or mis-described items once they have been used or fitted. Such use or fitting shall be taken as proof that the buyer or his agent has accepted that the goods are in perfect condition.

You must accept full responsibility for the suitability of the items ordered for the purpose to which they are used.

  1. Our returns and Cancellation Policy
    Here at Easy we pride ourselves in supplying top quality goods at great value. However, sometimes projects do not go to plan or we change our minds. Here are our jargon-free terms for Returns and Cancellations.

| Your right to cancellation or return of your purchase and leftovers.

We will be happy to issue a refund on receipt of goods in an unopened, unused, and undamaged condition. See Below:
Change of Mind (within 14 days of the delivery date)
If you change your mind, you can cancel your order up to 14 days after the day of delivery with the return of goods back to Easy Floor Store at your expense. A restocking fee will be applied (20%).

Change of Mind (after 14 days of the delivery date)
After 14 days we can still refund or exchange your goods, but you will be charged up to 40% restocking fee (restrictions apply).

Faulty Goods
If your order arrives with a manufacturing fault, report this within 48 hours and we will make all the necessary arrangements to have the goods replaced without cost to you.

How to return your purchase
1. Please contact us via e-mail (shop@easyfloorstore.co.uk) or phone (0118 336 0575) to start the returns process
2. Our customer service team will supply you with a returns number.
3. Send the goods back to the Easy Floor Store returns address: Address will be specified.
Once the goods have been received, we will start the process of refunding you using the details provided at purchase.

Your responsibilities when returning your order
• You are responsible for arranging courier transport and for the safe return of goods (making sure they are well protected).
• Costs for damaged goods will be taken from the total amount refunded.
• Please remember, in all situations where there is no manufacturing fault, you are responsible for returning the goods to us, at your expense, in complete, unused, and in “as new” condition and within 30 days of purchase.

Products that cannot be returned
• Unfortunately, we cannot accept returns for products which are bespoke, made to your specifications or cut from a roll unless they are faulty.
• We cannot except returns of any ACCESSORIES.

When we have the right to decline your return request
In some circumstances we may refuse your return, with the following reasons.
• If you no longer want an item (e.g., because it is the wrong size or colour) unless you bought it without seeing it.
• Goods and Services worth £100.00 or less.

Failed Deliveries
If your order arrives as arranged but we are unable to deliver because there is nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 hours before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.

  1. Ownership of the Goods
    Ownership of the Goods will not pass to the Buyer until the Company has received in full (in cash or cleared funds) all sums due to it in respect of the Goods and all other sums which are, or which become due to the Company from the Buyer on any account.
  2. Descriptive matter, Specifications & Illustrations
    All descriptive and forwarding specifications, drawings and particulars of weights and dimensions issued by the Company are approximate only and intended only to present a general idea of the goods to which they refer and will not form part of the contract. All particulars are provided by the manufacturer.
  3. Legal Construction
    Unless otherwise agreed by the Company in writing, these conditions will in all respects be construed and operate as an English contract, in conformity with English Law, and the parties submit to the exclusive jurisdiction of the English courts.
  4. Force Majeure
    The Company will not be liable to the Buyer in any matter or be deemed to be in breach of this contract because of any delay in performing or any failure to perform any of the Company’s obligations under this contract if the delay or failure was due to any cause beyond the Company’s reasonable control.
  5. Clearance items & Special offers
    Goods bought from promotional offers that are offered as clearance or end of line will be refundable at the sale price only. If the item is no longer stocked by the company, there will be no material replacement. Credit can be issued against a replacement product.
    We will have no liability (other than imposed by the unfair contract terms act 1977), for any direct injury, loss, or damage whatsoever, if the cause thereof lies beyond the reasonable control of the Company. Your statutory rights are not affected by the above exclusions.