Shipping policy

Delivery

• Currently we offer standard (palleted kerbside delivery typically within 2-4 working days Mon-Fr) FREE delivery options available on orders over £750 (£500 on selected brands/lines) on flooring and over £1000 on tiles inclusive of VAT.
• Click & Collect service available on selected lines/brands only if you are ok to collect from us.
• Special order products likely to take longer (please check with us).
• If order value below free delivery threshold then flat rates apply of £48 for flooring & £80 for tiles for standard delivery. Excludes Accessories ordered on its own.
• Minimum order for accessories is £300 plus delivery charge
• Express (1-2 days) available at extra charge on certain lines, Weekend deliveries available at extra charge on certain lines & Premium White Glove Service (bring goods into property) deliveries are possible available at extra charge on certain lines.
• Most items would be delivered from the supplier’s warehouse and handled within 1-2 days and delivered within 2-4 days working days.
• Important note: if we are fulfilling Best Prise Promise Price Match, we may not be able to apply the above rates, FREE delivery thresholds and other aspects of this T&C.